Return Policy

Thank you for trusting WallStreetcosmetics.com. We are committed to providing high-quality beauty products and are willing to offer a return service if you are not satisfied with our products.

Our return policy is as follows:

  1. Items must be shipped back within 15 days after the delivery date.

  2. Items must be unworn and unwashed.

  3. Items must be free of stains, cosmetics, deodorant, or any signs of wear and tear.

  4. Bodysuits, swimsuits, and underwear cannot be returned or exchanged.

  5. All returns will be credited to your shopping account through store credit.

  6. Our shipping center will process returns within 3-5 business days after receiving your items.

  7. WallStreetcosmetics.com does not provide pre-paid return labels; you will be responsible for paying the shipping cost for returns.

  8. Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: if these items are not reported in a timely manner, we will not give store credits. Please email us at xujunonline@outlook.com.

  9. Consumers are allowed to request returns within 15 days after signing.

  10. Customers will only be charged for shipping once (including returns), and products refunded to the customer cannot be returned.

The return process is as follows:

  1. Receive the package.

  2. Discover the problem.

  3. Take a photo or video and send it to us.

  4. We will verify the problem.

  5. We will provide feedback as soon as possible.

Depending on the selected shipping method and carrier, your return package may take a few days to reach us. Please keep your postage proof and send it back with your return tracking number, as we are not responsible for any lost or stolen return packages in transit. If there is no proof of receipt and delivery, we will not provide store credits for your return. After processing your return, we will issue store credit to your shopping account for future purchases. Your store credit will never expire and can be redeemed immediately!

 

Here are some return scenarios and solutions caused by seller or buyer reasons:

 1.Return caused by seller reasons:

· Damaged or defective products: If the customer receives a damaged or defective product, we will ask them to provide relevant evidence such as photos or videos, so that we can evaluate the severity of the problem. If the problem is confirmed to be caused by the seller, we will provide free return and full refund or exchange services for the customer.

· Wrong product or delivery problem: If the customer receives the wrong product or experiences a delivery problem, we will provide free return and full refund or replace the correct product for the customer.

 

2.Return caused by buyer reasons:

· Unwanted products: If the customer changes their mind or doesn't need the product, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method.

· Wrong product selection or size issue: If the customer chooses the wrong product or the size doesn't fit them, we will accept the return of unused and undamaged products. In this case, the return shipping cost will be borne by the customer, and a refund will be issued according to the original payment method or the correct product will be replaced.

· Other reasons: If the customer has other reasons to request a return, we will make a decision after evaluating their situation and issue a refund or replace the product according to the original payment method.

Our goal is to provide the best shopping experience for our customers, so we will make every effort to resolve any return issues. 

 

Detailed instructions for return:

1.Confirm eligibility for return Before you initiate a return, please confirm if your order is eligible for return as per our return policy. You can check our return policy on the WallStreetcosmetics.com website or contact our customer service team to confirm your eligibility.

2.Contact us If you confirm that your order is eligible for return as per our policy, you can contact our customer service team at xujunonline@outlook.com, providing your order number and reason for return. We will reply within 24 hours with the specific steps and information required for return.

3.Prepare the return After receiving our approval, please package the item(s) you want to return and include the completed return form (if applicable). Ensure that the item(s) are unused, undamaged, unwashed, and have the original tags and packaging.

4.Get the return label We will send you a free return label, which you need to stick on the package. If you need an exchange, please inform us when contacting customer service, and we will provide the appropriate exchange form.

5.Ship the return Please hand over the packaged item(s) to the designated courier and use the shipping label we provide for shipping. Our return address is: 6149 ZENOBIA CT ARVADA, CO 80003. Please keep a copy of the shipping label for your records.

6.Check the returned item(s) After receiving your return, we will inspect the item(s) within 3-5 business days. If the item(s) meet our return policy criteria, we will arrange a refund or send a new item. If the item(s) do not meet the criteria, we will contact you and send the item(s) back.

7.Receive the refund If your refund has been processed, we will notify you via email and refund the amount to your original payment method. The refund usually takes up to 7 business days to be credited, depending on your bank or payment platform policy.

If you need further assistance or have any questions, please feel free to contact our customer service team.

We are always here to help. Return address: 6149 ZENOBIA CT ARVADA, CO 80003, Contact number: 806-488-2141.